Strange Airline Experience

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After wading through the endless possibilities of purchasing a flight to California, I buy a non-stop ticket to LAX with Jet Blue.  I charge it (and the additional baggage fees) on my Capital One Venture card with the intention of using my air miles to pay it off.  That is on June 25.

I print out my ticket with my confirmation code and ticket number.  And then I check my Capital One account.  No charges from Jet Blue show up. Two days later, still no charge from Jet Blue online.  A week.  Two weeks.  No charges.

I call Jet Blue.  It’s a challenge to get past all the FAQs and options and find a way to contact customer service and talk to a real person with relevant information.  I do, finally, engage in a live chat with someone, who can’t figure out why my credit card account has no record of the booking. 

“You have the ticket,” she assures me.

“I’m afraid that I’ll get to security at the airport, and they won’t let me on the plane because I haven’t paid for the flight,” I say.

“Oh, no.  Your flight is booked.”

Next, I contact Capital One.  Their take on the situation is that Jet Blue hasn’t submitted the “documents” in the requisite five days, so JB should resubmit them.

Back to Jet Blue.  “The booking is valid.  It must be a software communication problem.”

Every day or two, I check my credit card charges.  Nothing from Jet Blue.  So I give up. 

“Maybe you’ll be traveling for free,” my friend says.

“I was going to pay for the flight with my air miles anyway,” I say.

Almost an entire month later, on July 22, the ticket purchase shows up on my credit card account. 


Have you ever experienced a similar situation?  Drop me a line in comments.

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